Privacy policy

Last updated: 2 March 2026

The privacy of your data (and it is your data, not ours) is a big deal to us.

Sensor Monitoring UK is committed to complying with UK GDPR and other UK privacy regulations. In this policy, we explain what data we collect and why, how your data is handled and your rights to your data.

“We”, “us” and “our” refer to Industry 32 Limited (trading as Sensor Monitoring UK) and we act as the data controller.

Summary

  • For website visitors, we don't collect any personal data.
  • If you decide to become a customer, we ask for the bare minimum information needed to provide the service you signed up for.

Legal basis for processing personal data

We process your personal data so we can:

  • Provide Sensor Monitoring UK according to our Terms of Service.
  • Pursue our legitimate business interests, including accounting, security, fraud prevention, marketing and product development.
  • Comply with legal obligations.

Personal data we collect

  • Identity data (e.g. your name)
  • Contact data (e.g. your email address)
  • Financial data (e.g. your payment history with us)
  • Usage data (e.g. pages you visit and any errors you come across)
  • Profile data (e.g. your preferences and account settings)
  • Technical data (e.g. your browser information)
  • Location data (to make sure you're based in the UK)

How we collect personal data

  • Most of the personal data we collect is provided by you, when you create an account or contact our support team.
  • Usage, technical and location data are provided by your browser when you use our website.

What we collect and how we use it

Our guiding principle is to only collect the information we need in order to provide the service you signed up for. Here's what that means in practice:

When you sign up

We collect your identity and contact information to create your account, personalise your experience and send onboarding messages and updates.

When you make a payment

We collect your billing and payment details so we can charge you, calculate VAT and issue invoices.

When you browse our website

We collect anonymised usage statistics to evaluate our marketing performance.

When you access your account

We track feature usage and preferences. We use this information to improve our service, respond to support requests and send relevant guides and updates.

When you contact our support team

We collect your identity, contact details and message content. If you use our forms, we also collect technical data to help diagnose issues.

Data from third parties

We may obtain additional information from third-party suppliers to verify or complete existing records.

Sharing your personal data

We use a small number of service providers to help us run Sensor Monitoring UK. We carefully select these service providers and ensure they meet high data protection, data privacy and security standards.

We also share personal data when the law requires it or when we must protect our rights or intellectual property.

We encrypt or anonymise data before sharing wherever possible.

Protecting your data

  • You choose your own password; please use a strong one and keep it confidential.
  • We encrypt data between your browser and our servers using SSL/TLS.
  • We maintain security measures to prevent unauthorised access, misuse or loss.
  • We restrict internal access to people who need it and require them to follow confidentiality rules.
  • If a data breach occurs, we follow our breach policy and notify you and regulators when required.

How long we keep your personal data

  • We keep your data while your account remains active.
  • We delete your data when you cancel your account.
  • We delete accounts with no payment or activity for 18 months.
  • We keep certain data for 6 years for legal and accounting purposes.
  • We may store data longer when the law allows it (e.g. for complaints or litigation).
  • We retain support conversations for 12 months.

Your rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Restrict how we process your data
  • Receive your data in a portable format

You can exercise your rights by . We may ask for proof of identity to ensure we speak to the correct person.

Marketing

We send onboarding messages, product updates, tips and information about Sensor Monitoring UK. We rely on your identity, contact, technical, usage and profile data to keep these messages relevant.

You can opt out at any time using the “unsubscribe” link or by updating your account preferences. We will still send essential billing, support and transactional emails.

Links to other websites

Our website may link to external sites with their own privacy policies. Please review those policies before sharing personal data on those sites.

Cookies

We use cookies to recognise users, deliver accurate information, support essential features and improve our service. You can read more in our Cookie Policy.

Age of users

Our website is not intended for people under 16.

Feedback and complaints

If you have concerns about our handling of personal data, please . If you want to escalate your concern, you can contact the Information Commissioner’s Office.

Changes and questions

We review this policy regularly and publish updates on this page. We will email you if there are significant changes.

If you have any questions or feedback, .