Terms of service

Last updated: 8 March 2026

Thanks for choosing Sensor Monitoring UK. We work with businesses of all shapes and sizes across the UK, so it makes sense for us to have a standard set of terms that work for everyone. That's what you'll find here.

Definitions

When we say "we", "us" or "our", we mean Industry 32 Limited, trading as Sensor Monitoring UK.

When we use the words "you" or "your", we're referring to the businesses and people who use our service.

The Service is made up of the Equipment (sensors, hubs, and any other hardware we supply), the Software (any website or application created and maintained by us), and the installation, configuration, and ongoing maintenance of both.

When you accept a quote from us, you're agreeing to the latest terms of service published here. Your Accepted Quote and these terms together form the Contract.

Updates to these terms

We may update these terms from time to time. We'll give you at least 30 days' notice of any changes. If you don't agree to the updated terms, you can cancel. If you continue using the Service after the changes take effect, that means you accept them.

Pricing

  1. The price for the Service is in your Accepted Quote. Unless otherwise stated, prices are in pounds sterling and exclude VAT, which will be added at the current rate.
  2. Unless otherwise stated, charges are payable monthly in advance.
  3. We may change our fees from time to time. We'll give you at least 30 days' notice before any change takes effect. If you don't agree to the new fees, you can cancel.
  4. No pro-rata refunds are given for partial months of service.

Equipment

  1. All Equipment is leased to you and remains the property of Industry 32 Limited.
  2. Once we've installed the Equipment at your premises, you're responsible for taking reasonable care of it.
  3. If any Equipment is lost, stolen, or damaged beyond repair while in your possession, we'll invoice you for the replacement cost.
  4. If the Contract ends for any reason, you need to return all Equipment to us by post or other agreed method. If it's not returned within 14 days, we'll invoice you for the replacement cost.

Installation

  1. We'll install and set up the Equipment at your premises and configure the Software for you.
  2. The installation date will be in your Accepted Quote. This is an estimate and may be subject to delay.
  3. We'll need you to:
    • provide us with reasonable access to your premises for installation and, where necessary, on-site maintenance;
    • make sure there's a suitable environment for the Equipment, including access to a mains power supply for the hub unit(s);
    • let us know about any hazards or restrictions before installation.

Service

The Service includes:

  1. Installation of Equipment at your premises.
  2. Continuous 24/7 monitoring of environmental conditions via the Equipment and Software, including access to current and historical readings, configurable alerts, and compliance reports.
  3. Ongoing maintenance of Equipment, including replacement sensor batteries (posted to you with instructions) and repair or replacement of faulty Equipment.
  4. Ongoing maintenance of Software, including security patches and bug fixes.

We may modify or update the Software from time to time.

Support is available during business hours (Monday to Friday, 9am to 5pm, excluding public holidays).

Warranties

  1. We warrant that the Equipment and Software are fit for the purpose of environmental monitoring in a suitable installation. If anything develops a fault, we'll repair or replace it at no additional cost to you.
  2. The Service is provided on an "as available" basis. We do our best to keep things running continuously, but we can't guarantee uninterrupted or error-free service. We're not liable for outages caused by things outside our control, like network providers or notification delivery services going down.
  3. The Service is designed to help you with environmental monitoring and compliance, but it doesn't replace your own operational procedures and checks. We can't guarantee the Service will prevent any loss or damage, and you remain responsible for your own compliance obligations.

Intellectual property

  1. We give you a non-exclusive, non-transferable licence to use the Software for the duration of the Contract, solely in connection with the Service.
  2. All intellectual property in the Equipment, Software, and Service — including trademarks, copyright, design rights, and patents — remains ours.

Data protection

  1. Both parties will comply with their obligations under the UK GDPR and the Data Protection Act 2018.
  2. Where we collect and process personal data as a data controller, we do so in accordance with our Privacy Policy.
  3. For any personal data processed through the Service, you are the data controller and we are the data processor. The terms on which we process personal data on your behalf are in Schedule A (Data Processing Agreement) below.
  4. Both parties agree to keep the other's confidential information confidential.

Limitation of liability

  1. Our total liability to you under the Contract — whether in contract, tort (including negligence), or otherwise — will not exceed the total fees you've paid us in the 12 months before the event giving rise to the claim.
  2. Neither party will be liable to the other for any indirect or consequential loss, including loss of profit, revenue, goodwill, or data, even if that loss was foreseeable.
  3. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited by law.

Termination

  1. Either party can terminate the Contract at any time by giving written notice. If you've paid in advance, the Service will continue until the end of your current paid period.
  2. If a payment fails, we'll let you know and try to collect it. If it's still outstanding after 7 days, we may suspend the Service. If it's still outstanding after 14 days, we may terminate the Contract. The Service will resume if payment is made before termination.
  3. When the Contract ends:
    • you need to return all Equipment as described above;
    • your licence to use the Software ends immediately;
    • we'll delete your data from our live systems within 7 days, and from backups within 30 days.

Assignment

You can't assign or transfer the Contract without our written consent. We may sub-contract where necessary.

Severability

If any part of the Contract is found to be invalid or unenforceable, that part will be treated as separate and the rest will continue in full force.

Entire agreement

The Contract is the entire agreement between us and replaces anything previously agreed or discussed, whether spoken or written.

Law and jurisdiction

The Contract is governed by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.

Schedule A — Data Processing Agreement

This schedule sets out the terms on which we process personal data on your behalf in connection with the Service.

A1. Scope and Purpose

A1.1. We process personal data solely for the purpose of providing the Service to you.

A1.2. We will only process personal data in accordance with your documented instructions, unless required to do otherwise by law (in which case we will notify you, unless prohibited from doing so).

A2. Types of Data

A2.1. The personal data processed under this Agreement may include:

  • (a) names and contact details of your staff (for Software access);
  • (b) alert preferences and notification settings;
  • (c) environmental monitoring data associated with your premises.

A2.2. Data subjects may include your employees, contractors, and any other individuals whose details you provide to us for the purposes of the Service.

A3. Security

A3.1. We will implement appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures will be proportionate to the nature, scope, and risk of the processing.

A3.2. Such measures include, but are not limited to:

  • (a) encryption of data in transit and at rest;
  • (b) access controls limiting access to personal data to authorised personnel;
  • (c) regular security updates and patches;
  • (d) secure hosting with reputable cloud infrastructure providers.

A4. Sub-processors

A4.1. You give us general authorisation to engage sub-processors for the purposes of providing the Service (for example, cloud hosting providers and notification delivery services).

A4.2. We will maintain a list of sub-processors and make it available to you on request.

A4.3. We will give you at least 30 days' notice before engaging any new sub-processor. If you object to a new sub-processor, you may notify us within that 30-day period, and we will either not engage the sub-processor for the processing of your data or allow you to terminate the Contract.

A4.4. We will ensure that any sub-processor is bound by data protection obligations no less onerous than those set out in this Schedule.

A5. Data Subject Rights

A5.1. We will assist you in responding to requests from data subjects exercising their rights under Data Protection Law, to the extent that such requests relate to our processing of their personal data.

A6. Data Breach Notification

A6.1. We will notify you without undue delay (and in any event within 72 hours) upon becoming aware of a personal data breach affecting personal data processed on your behalf.

A6.2. Such notification will include, to the extent available:

  • (a) a description of the nature of the breach;
  • (b) the categories and approximate number of data subjects and records affected;
  • (c) the likely consequences of the breach;
  • (d) the measures taken or proposed to address the breach.

A7. Data Retention and Deletion

A7.1. On termination of the Contract, we will delete all personal data processed on your behalf from our live systems within 7 days, and from backups within 30 days, unless we are required by law to retain it.

A7.2. At your request, we will provide written confirmation of deletion.

A8. Audit

A8.1. We will make available to you, on reasonable request, information necessary to demonstrate our compliance with this Schedule and with Data Protection Law.